At Toomol, we want our customers to have a smooth and satisfying shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, you may be eligible for a return or replacement according to the conditions below.

1. Return Eligibility

A product may be eligible for return if:

  • You received a damaged or defective product.
  • You received a different product from what you ordered.
  • The product is incomplete or missing an item.
  • The product has a significant issue that occurred before delivery.

Products must be returned in their original condition and packaging where applicable.

2. Non-Returnable Products

For hygiene and product-safety reasons, opened, used, sprayed, or altered perfume products may not be eligible for return or exchange, unless the product was defective or damaged before delivery.

Products damaged due to customer misuse, improper storage, or normal use are not eligible for return.

3. Return Request

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order.

When contacting us, please provide:

  • Order Number
  • Customer Name
  • Phone Number
  • Details of the issue
  • Clear photos or videos of the product and packaging, if applicable

We will review the request and inform you whether the return or replacement is approved.

4. Replacement

If the returned product is confirmed to be damaged, defective, incorrect, or incomplete due to an issue on our side, Toomol may provide a replacement product, subject to product availability.

5. Refund

If a replacement is not available or a refund is approved, the refund will be processed according to the applicable payment method and circumstances of the order.

For Cash on Delivery orders, refund arrangements will be communicated directly with the customer.

6. Return Shipping

If the return is due to a damaged, defective, incorrect, or incomplete product received from Toomol, we may cover the applicable return delivery cost.

If a return is requested for reasons not covered by this policy, the customer may be responsible for the applicable delivery or return charges.

7. Order Cancellation

Customers may request order cancellation before the order has been dispatched.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

8. Contact Us

For any return or refund-related questions, please contact us:

Phone: +8801341575101
Email: info@toomol.com